Lulu's Eats and Treats and Invincible  

Terms and Conditions  

These Terms and Conditions ("Terms") govern all orders placed with, and meals supplied by, [Registered Company Name (Pty) Ltd] ("the Company", "we", "us", "our"), trading as both Lulu's Eats and Treats and Invincible (together, "the Brands"). Both Brands operate under one company and are bound by the same Terms, staff, kitchen, and policies unless a specific menu or promotion states otherwise. By placing an order with either Brand, you ("the Customer", "you") agree to be bound by these Terms in full.

1. About Us

• Lulu's Eats and Treats and Invincible are trading names of Lulu's Eats and Treats and Invincible (Pty) Ltd, a home-based business operating from Killarney, South Africa.

• All meals are prepared in a profession home kitchen environment in accordance with applicable food safety and hygiene standards.

• Menus, availability, and pricing may differ slightly between the two Brands but are subject to these same Terms.

2. Orders

• Orders may be placed via WhatsApp / phone / online form.

• Order cut-off time is 7PM or 19:00, the day before the order is due.

• We reserve the right to decline or cancel an order at our discretion, including where ingredients are unavailable, capacity is exceeded, or details provided are incomplete.

• Please check your order confirmation carefully. It is the Customer's responsibility to notify us of any errors before the order is prepared.

3. Pricing and Payment

• All prices are listed in South African Rand (ZAR) and are subject to change without prior notice; the price applicable is the price confirmed at the time of order.

• Accepted payment methods: [EFT / bank transfer /  cash on collection on delivery 

• Full payment is required when invoice has been sent or on delivery.

• Bank details and proof of payment must be sent to WhatsApp if not FNB, unless cash on delivery/collection has been agreed.

4. Cancellations and Refunds

• Cancellations must be made at least [10 hours] before the agreed collection/delivery time

• Cancellations made after this window, or after ingredients have been purchased/preparation has begun, 

• As meals are freshly prepared and perishable, we do not offer refunds for change of mind once an order has been collected or delivered.

5. Collection and Delivery

• Collection and delivery times are estimates and may vary due to demand, traffic, weather, or circumstances beyond our control.

• It is the Customer's responsibility to be available at the agreed collection point/delivery address at the arranged time. Repeated failed deliveries or no-shows at collection may incur an additional fee.

• Delivery fees, if applicable, will be given at checkout.

• Once food has been handed over to the Customer or a delivery courier, responsibility for its safe handling, storage, and consumption passes to the Customer.

6. Food Safety, Allergens and Dietary Requirements

• All meals are prepared in a home kitchen that handles common allergens, including but not limited to gluten, dairy, eggs, nuts, soy, and shellfish. We cannot guarantee any dish is completely free of allergen traces.

• It is the Customer's responsibility to inform us of any allergies, intolerances, or dietary requirements before placing an order. We will make reasonable efforts to accommodate these but cannot guarantee a completely allergen-free environment.

• Meals should be refrigerated promptly and consumed within the timeframe indicated at the point of sale. We are not responsible for illness or spoilage resulting from improper storage, handling, or reheating after collection/delivery.

• Customers with severe or life-threatening allergies should contact us directly before ordering to discuss suitability.

7. Liability

• To the fullest extent permitted by law, Lulu's Eats and Treats and Invincible (Pty) Ltd shall not be held liable for any indirect, incidental, or consequential loss or damage arising from the consumption of our food, save where such loss arises from our gross negligence or willful misconduct.

• Nothing in these Terms limits any right or remedy the Customer has under the Consumer Protection Act 68 of 2008, to the extent that it applies to our services.

8. Photography and Marketing

• We may photograph meals, packaging, and events for marketing purposes on behalf of both Lulu's Eats and Treats and Invincible. Customer images or testimonials will only be used with prior consent.

9. Privacy and Personal Information

• Personal information collected when placing an order (name, contact number, address, payment details) is used solely to process, prepare, and deliver your order, and for direct communication regarding that order.

• We do not sell or share your personal information with third parties other than those necessary to fulfil your order (e.g. delivery partners), and we handle all personal information in accordance with the Protection of Personal Information Act 4 of 2013 (POPIA).

10. Amendments

• Lulu's Eats and Treats and Invincible reserves the right to update or amend these Terms at any time. The version in effect at the time an order is placed will apply to that order.

11. Contact Us

• Lulu's Eats and Treats and Invincible

• Email: Farhana@lulustreats.co.za

• Phone / WhatsApp: 082 865 8075

• Address / Area Served: